Contact
TorchedElegance@gmail.com
Torched Elegance is committed to providing prompt customer service by responding to emails within 24-48 hours of receipt. We understand the importance of timely communication and strive to ensure that our customers' inquiries are addressed in a timely manner. In case you do not receive a response, we kindly advise checking your "junk" or "spam" folder as sometimes our emails may inadvertently end up there.
Please note that all sales are final, and we encourage you to reach out with any questions or concerns before making a purchase. In the rare event of a manufacturing defect, please contact us within 24 hours of purchase or receiving the hat in the mail to discuss a possible replacement. After this time frame, we will not be able to offer a replacement option.